Q : What forms of payment can I use?
Ans : Orders can be placed with all major credit cards.
Orders can be immediately placed online via our secure shopping cart.
Additionally, we can accept authorized purchase orders as well.
Please fax a copy of the authorized PO to: (888) 735-7282
Q : How are items shipped?
Ans : Buy PC Supplies uses UPS and USPS to ship our packages. Items are shipped either via UPS Ground or USPS Priority Mail depending on items ordered and destination. Expedited shipping is available on most orders - please contact us, as rates are determined by location. Should you require any specific shipping options, please contact us as well. We are more than willing to work with you for any special requirements you may have.
Shipping & handling rates are calculated after items have been added to your shopping cart. Orders shipped to Hawaii, Alaska, or internationally will have shipping rates determined after order is completed. Should you require exact shipping rates, our sales team can give you rates over the phone.
International shipping is available to the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Costa Rica, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Macau, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Philippines, Poland, Portugal, Puerto Rico, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, and Vietnam.
International Shipping:There may be customs fees and a variety of taxes due upon delivery. These fees and taxes are not added to your purchase at the time of purchase. You are responsible for paying them. If you refuse delivery, we will refund the price of the products ordered. Shipping costs are not refundable. If you are unsure or would like more information about these fees and taxes, please contact your nearest customs office.
Tracking information will be provided to customers when items have shipped. Tracking numbers are e-mailed automatically, and can also be checked online through our order status system.
Q : Can I use a purchase order?
Ans : Yes, our company does accept authorized purchase orders. Simply check out through the online shipping cart with the authorized purchase order number, and fax a copy of the PO to: (888) 735-7282 to complete authorization.
We also accept all major forms of credit card payment for easy and secure ordering.
Q : Is your site secure?
Ans : Our site is secured with a 128-bit encryption SSL certificate. All order information is safely transmitted directly to our company.
Should you have any concerns regarding the safety of our website, please contact us.
What is SSL?
The SSL protocol is the Web standard for encrypting communications between users and SSL (secure sockets layer) e-commerce sites. Data sent via an SSL connection is protected by encryption, a mechanism that prevents eavesdropping and tampering with any transmitted data. SSL provides businesses and consumers with the confidence that private data sent to a Web site, such as credit card numbers, are kept confidential.
Customers know when they have an SSL session with our website when their browser displays the little gold padlock.
Q : What is your return policy?
Ans : We guarantee your satisfaction of our products within seven (7) days of receipt. If you are not happy with the product, please follow the procedures set forth below. No returns will be accepted without a Return Merchandise Authorization ("RMA") number.
Return items to: Buy PC Supplies, LLC Returns Department 16-24 Elliott Terrace Fair Lawn, New Jersey 07410Clearly mark each address label of each package being returned with the RMA #. DO NOT WRITE DIRECTLY ON THE BOX.
- Non-Defective Product Returns. Please contact us by telephone at (888) 727-4858 and you will be issued an RMA number. Returns must be the complete product with the original packaging, shipped by UPS, FedEx, or the United States Postal Service, with the RMA number prominently displayed on the package. We will provide an exchange of product, an in-house credit towards future purchases, or we will credit those purchases made with a credit card. Shipping charges are nonrefundable and a 25% restocking fee charged when applicable. No cash refunds. We will not be responsible for products that are returned by uninsured, non-trackable shipping methods if it does not arrive or if it arrives to us damaged due to shipping. Please package all returns securely and properly to avoid damage. We must receive your return product within 31 days of issuance of the RMA number.
- Defective Product Returns If the product arrives to you defective/damaged, please contact us by telephone at (888) 727-4858 and you will be issued an RMA number. Sorry, no returns or exchanges after 7 days of receipt. We will not be responsible for products that are returned by uninsured, non-trackable shipping methods if it does not arrive or if it arrives to us damaged due to shipping. Please package all returns securely and properly to avoid damage. We must receive your return product within 31 days of issuance of the RMA number. Product returns shipped without a confirmed RMA will be refused and returned to sender at their expense.
Note: Custom Dust Covers (covers which are made based on customer's specifications) are non-refundable on product and shipping costs.
Cancellation of an Order
You may request a cancellation prior to an order shipping and we will make every effort to honor your request. The request must be received prior to our shipping time of 2pm eastern standard on the day your order was placed, unless the order is placed on a Saturday, Sunday, or a Holiday. Then the order would have to be cancelled by 2pm the next business day. After your order is shipped, cancelled or refused orders will be billed a restock/handling fee of 25% plus shipping charges both ways. Free shipping promotions are not applied to cancelled or refused orders.
From Alaska, Hawaii and Puerto Rico please send by insured U.S. Mail.
PLEASE NOTE: The return policies above are subject to change.